Despite the fact that this isn't the mainfactor to identify a reliable website hosting company from a bad one or a reseller from an actual supplier, being able to call and talk to a live person is a sign that you are not using the services of a one-person service provider and that you'll be able to reach somebody every time you're looking for support. The phone support for web hosting services may range from common to professional, thus the issues that can be resolved through a phone call differ depending on the service provider. In the general case, these matters are more basic and include billing or 1st level technical issues because more difficult matters generally require a support ticket where both you and the sysadmins can track the proceedings with a particular issue. Nevertheless, being able to phone call your service provider can save you lots of time and efforts for the multitude of small issues which will eventually appear at the time you manage your website hosting account.
Phone Support in Website Hosting
Our website hosting packages include telephone support fourteen hrs a day even on official holidays, which means that if you don't have an account yet, you can call and find out more about our services or whether we will meet the system requirements for your sites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you'll be able to call the number that is closer to you. In case you are an existing customer, we will help you timely with all the general and billing issues and with various tech matters in order to save you time and efforts - we acknowledge the fact that sometimes it's much easier talk to a live person to get things done right away. Certainly, some problems simply cannot be taken care of over the phone, so if this is the case you have the option to employ our ticketing system.
Phone Support in Semi-dedicated Servers
When you want additional information about the Linux semi-dedicated servers that we provide, you are able to call any of the three support lines we have worldwide - in the United States of America, Great Britain and Australia. In this way, you are able to check in advance if our solutions are suitable for your web sites. In case you are already our client and you've got a semi-dedicated account, you're able to get in touch with us on the phone for fourteen hours daily about any billing or common queries. For strictly tech issues you will be able to employ our ticketing system so as to get in touch with our tech support as someproblems simply require additional time to be taken care of, but we will help you on the phone with various minor tech issues as well, saving you efforts and time.