The support that you'll receive from your website hosting provider is really important, no matter if you have pre-sales questions and you're not a client yet, or you've got some technical issue with an existing account. Prompt and clear information about a question or an issue will save you lots of time and efforts, not mentioning that this is usually a sign that you are ordering from a genuine hosting provider and not from some reseller. When you get a hosting account through a company that doesn't own its servers and it can't access them directly, it's likely that you will wait for a couple of days to receive a reply to any query, which means that your web sites may stay offline for quite some time. In comparison, a supplier which offers different means of communication and has a tech support team that is available all the time will assist you to right away and help you reduce or fully avoid any downtime and prospective losses.
24/7 Customer Support in Website Hosting
The customer and tech support services for all our website hosting packages are round-the-clock, which means that you can forget all about waiting for a couple of days so as to receive assistance. In case you aren't our client yet, you can call us, chat with an agent or send an e-mail message. In case you already have an account, you'll be able to open a support ticket on top of the other three ways of communication. You're able to select the most appropriate way to contact us based on what your location is or the hardware you're using. We can help you for more or less any webhosting-related query that you may have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the maximum response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
All the Linux semi-dedicated servers that we supply feature 24/7 customer and tech support, which means that whatever the issue you have, you are able to contact us and we'll help you quickly. Our guaranteed reply time for every e-mail or ticket that you open through your Hepsia website hosting Control Panel is 1 hour; typically the response time rarely is more than twenty minutes. We also provide phone support with multiple local numbers around the world and a live chat, which means that you are able to contact us and find additional details about our services even if you don't have an account yet. We're able to assist you with any kind of question or an issue you have - payment methods, plan specifications, e-mail configuration, hosting account settings, etcetera. If you employ our services, you will not ever encounter a situation where you should wait for a few days to get an issue solved like you will need to do with lots of other suppliers.
24/7 Customer Support in VPS Servers
In case you have a Virtual Private Server through us, you'll be able to contact us 24/7 for any server-related issue or forvarious difficulties or questions regarding the pre-installed software the server comes with. If you have not purchased your VPS server package yet, you are able to learn more about our services by giving us a call or through our live chat service. For more technical issues, you'll be able to send an e-mail or open a support ticket via your billing Control Panel and you'll get assistance within no more than an hour no matter the time of the day, even on holidays and weekends. The typical reply time generally doesn't extend past half an hour. If you need assistance with third-party software, you can take advantage of the Managed Services upgrade that you can include to every single VPS package and our admins will assist you with any installation or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server from us, you'll be able to contact us anytime using a number of channels and the max time that you will have to wait for a response is up to one hour, so you can forget about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we can support you with anything related to the apps that are pre-installed on the server. To get in touch with us about a tech issue, you will be able to open a support ticket through the Help section of your billing Control Panel or you could send us an e-mail. If you have any common questions or you would like to find out about our web hosting solutions before you order, you may also employ our live chat or you could call one of the local phone numbers that we have in several countries around the globe. If you'd like to receive assistance with third-party software that you are unable to set up or run efficiently, you're able to add the Managed Services upgrade to your package and our sysadmins will assist you.