In case you’ve purchased a hosting plan and you’ve got some inquiries about a given function/feature, or if you’ve run into a certain challenge and you require support, you should be able to contact the respective help desk support team. All hosting companies deploy a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, because the quickest way to handle a problem most often is to submit a ticket. This communication model renders the replies exchanged by both sides easy to follow and permits the help desk team representatives to escalate the problem in case, for instance, an administrator should get involved. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you’ll have to use no less than 2 different accounts to get in touch with the client support staff and to actually administer the hosting space. Non-stop switching between the accounts could sometimes be a nuisance, not to mention the fact that it requires quite a long period of time for the vast majority of hosting providers to answer the ticket requests themselves.
Integrated Ticketing System in Website Hosting
With a website hosting from our company, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket whilst browsing through your website files or updating different settings. The ticketing system is being closely monitored 24x7x365 by our help desk staff representatives and the ticket response time is maximum one hour, but it seldom takes more than twenty minutes to get assistance. In contrast with certain web hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you want and ask for info regarding any billing or technical problem. Moreover, you can see a variety of informative articles, which will help you fix the most commonly confronted complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated servers, was developed with one aim in mind – that you should be able to manage everything associated with your account in a single location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got an inquiry or encounter a problem, you can get in touch with our tech support team members instantly without having to sign in to an entirely different interface. You can browse through your website files or check various account settings while you post a new ticket or read the response to an old one. If you’ve got an abundance of tickets and you’d like to track down a specific one, you can resort to the smart search box, which is available in the Help section. We will make sure you obtain an answer in less than 1 hour irrespective of the nature of your query or problem.