Support Channels

  • 1 hour ticket response time
  • A one hour Inquiry Reply Guarantee

  • Our client help and support Dept is available 24/7 to reply to all of your current support inquiries. Each ticket you submit to us shall be answered within less than 1 hour. If your problem requires some help from an admin, we’ll send the ticket to the person on shift and will let you know that the case is being resolved.

  • Top quality support service
  • Qualified Customer Help Service

  • Our client help staff will be on duty for you round the clock to to take care of all support demand tickets that you submit. We offer customer help for all programs that are pre–configured on your hosting server. These include our in–house built Web Control Panel, the chosen OS plus the server admin panel (with regards to the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • In the Web Control Panel that is included completely free along with your virtual server, you will find an information–rich Help zone, that includes everything you need to have knowledge of when working with your web sites and programs. We have added a wide range of how to articles and reviews and video tutorials that illustrate the essential site administration responsibilities in an easy–to–understand form.