Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • Every support request you submit to us will be responded to within maximum 60 min. In case your ticket or e–mail requires additional assistance from an admin, we will timely forward it and leave a note to notify you that your issue is being examined. If you order the Managed Servers package, all of the server management tasks included there will be performed at a time of your choosing.

  • Top quality support service

  • A Top–Notch Support Service

  • We’ll be online for you round–the–clock to respond to any questions that you may have related to our Web Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. In case you also need assistance tackling server management procedures, you can check out our Managed Servers package, which includes data backup storage space, Operating System updates every week, server monitoring and restarting services, as well as problem troubleshooting and installation procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Web Control Panel was pre–installed for every dedicated server. Among its characteristics is a very handy integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most how–to articles in addition video versions that show all the actions that you can carry out in a very illustrative manner. You can find the how–to articles and the video tutorials in the upper right corner of each section of the Web Control Panel.