A live chat is a real-time method of communication between a hosting provider's support crew and its customers. It is an efficient way to receive some information about the web hosting services or have some problem resolved as you're talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the reduced chance of errors at the time you exchange data like usernames or domain names, the quicker response time since the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you'll be able to do something else entirely while the representative examines the issue involved. What's more, you are able to connect with a live chat room from any computer that's connected to the web, avoiding the telephone costs that you'll have to pay in case you are calling to a different country.
Live Chat Support in Website Hosting
As part of the support services that we supply for all our Linux website hosting, we've live chat support that is available each and every day, even on holidays. You can contact us regardless if you already have an account or not, since we can assist you with all sorts of things, ranging from supplying you with common information about our solutions if you aren't our client yet and you're thinking about acquiring one of our packages, to assisting you with setting up an e-mail account in an e-mail client. Part of the problems are more complicated and time-consuming, so you will need to take advantage of the ticketing system which is built-in the Hepsia hosting Control Panel, but we can save you time and help you in real time on our live chat for a number of things.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is available to all our future and present customers. If you're thinking about a new website hosting account, you can chat in real time to one of our representatives and get more info about our Linux semi-dedicated servers so as to choose the right plan for your sites. In case you already have an account with us, we'll assist you in a very timely manner with billing, general and 1st level technicalissues. Though in certain cases you'll have to open a support ticket as there are troubles that cannot be resolved on the live chat, we'll be able to assist you with various basic jobs, for instance setting up an email account in an email client or redirecting one domain to another one. In this way, you'll take advantage of timely support and you will save many hours.