If you ever have any queries connected with the web hosting service or if you face a problem with your websites, you will have to get in touch with the respective web hosting provider’s help desk support team. It may not make any difference how swiftly they will answer when you have a general inquiry, but an issue like a failed application update, for example, may result in your website becoming broken or unreachable on the web. And the longer you wait for the support team to help you out, the longer the site will be out of order. In case you offer goods or services online, any downtime will influence your site in a damaging way and you may lose existing or prospective visitors. Many hosting providers, mainly resellers, handle trouble tickets and e-mails within 24 hours, but in the online realm this is way too long, since visitors will rarely return to a website that’s not functioning correctly over prolonged time intervals.
One-Hour Response Guarantee in Website Hosting
With a website hosting from us, you can just forget about waiting around for hours on end, or even a whole day, to receive a reply to a client support ticket or an e-mail. No matter when you touch base with us, we will help you within no more than sixty minutes with any pre-sales and technical questions you might have. The fact is, our actual response time scarcely ever exceeds twenty to thirty minutes. Since we are available to you day and night, you will always get assistance in a timely fashion and we understand precisely how critical this is in the e-world. As soon as you contact us, we’ll respond to your enquiries. In case you chance upon any technical predicament, we will tackle it for you, or we’ll give you all the necessary information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take full advantage of our astonishingly fast support services. You will get an answer to any ticket submitted via the web hosting Control Panel or email sent to our tech and customer support staff within the hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. Often, it takes much less time to investigate and fix a problem. We will provide you with more info if the solution entails something that has to be done on your end. In case you contact us during weekends or holidays, the response time will be exactly the same and given the fact that our support team is available 24-7, you’ll obtain quick assistance for any billing, technical or general issue whatever the hour.